Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Data Protection
We use 256-bit SSL encryption to protect all your personal and financial information.
No Selling
We never sell, rent, or share your personal information with third parties for marketing purposes.
GDPR Compliant
We comply with GDPR and other international data protection regulations.
Your Rights
You have the right to access, correct, or delete your personal information at any time.
Privacy Policy in Plain English
Legal policies are dense by nature, so here's the short version of what's below: we collect what we need to run your account and verify your identity, we use it to provide the service and meet our regulatory obligations, and we don't sell it to advertisers. Cookies mostly do boring, necessary jobs like keeping you logged in and remembering your settings — the optional marketing ones are things you can switch off in your browser without breaking the site.
You can ask us at any time for a copy of what we hold on you, ask us to correct it, or ask us to delete it, subject to the records we're required to keep for regulatory reasons (transaction history in particular has to be retained for several years by law). None of this changes the specific clauses below — it's just a faster way to find the section that answers your question.
Information We Collect
Personal Information
When you register an account with us, we collect:
- Full name and date of birth
- Email address and phone number
- Home address and postal code
- Government-issued identification
- Payment method information
Automatic Information
When you use our services, we automatically collect:
- IP address and device information
- Browser type and operating system
- Gaming activity and transaction history
- Website usage and navigation patterns
- Cookies and similar technologies
How We Use Your Information
Service Provision
We use your information to:
- Create and manage your account
- Process deposits and withdrawals
- Verify your identity and age
- Provide customer support
- Enable gameplay and track winnings
Legal and Security
- Comply with legal and regulatory requirements
- Prevent fraud and money laundering
- Detect and prevent unauthorized access
- Maintain responsible gaming measures
Communication
- Send account notifications and updates
- Provide promotional offers (with consent)
- Share important service announcements
Data Security
Security Measures
We protect your information using:
- 256-bit SSL encryption for all data transmission
- Secure servers with regular security updates
- Multi-factor authentication options
- Regular security audits and penetration testing
- Strict employee access controls
Your Responsibility
Help us keep your account secure by:
- Using strong, unique passwords
- Keeping login credentials confidential
- Logging out of shared devices
- Reporting suspicious activity immediately
Your Privacy Rights
Under GDPR and Similar Laws, You Have the Right to:
Access
Request a copy of your personal information we hold.
Correction
Update or correct inaccurate personal information.
Deletion
Request deletion of your personal information (subject to legal requirements).
Portability
Receive your data in a commonly used format.
Restriction
Limit how we process your information.
Objection
Object to certain types of processing.
To exercise these rights, contact our Data Protection Officer at support@playdukescasino.com
Data Retention
How Long We Keep Your Information
- Account Information: For the duration of your account plus 7 years (regulatory requirement)
- Transaction Records: 7 years from the date of transaction
- Marketing Preferences: Until you withdraw consent
- Website Analytics: Up to 26 months
- Customer Support Records: 3 years from last contact
We may retain information longer if required by law or for legitimate business purposes.
International Data Transfers
Your information may be processed in countries other than your own. We ensure adequate protection through:
- European Commission adequacy decisions
- Standard contractual clauses
- Certification schemes
- Codes of conduct
Policy Updates
We may update this privacy policy from time to time. When we make changes, we will:
- Update the "last modified" date
- Notify you via email for significant changes
- Post the updated policy on our website
- Obtain your consent where required by law
Contact Information
General Inquiries
Phone: +44-203-808-5147
Available 24/7
Postal Address
15 Buckingham Palace Road, London SW1W 0QP, United Kingdom
Dukes Casino